Refund and Returns Policy

Return and Refund Policy

At MILF MUSE, we strive to ensure your complete satisfaction with our products and services. Please review our return and refund policy below for detailed information on how we handle returns and refunds for both physical merchandise and virtual services.

Returns and Refunds for Physical Merchandise:

Eligibility for Return: Returns are accepted for physical merchandise products with a valid receipt of purchase.
Return Window: Items must be returned within 14 days of the delivery date.
Condition of Items: Returned items must be in their original condition, unused, and with all original packaging and tags attached.
Refund Process: Once we receive your returned item and verify its condition, we will process your refund to the original payment method within 7 business days.
Return Shipping: Customers are responsible for return shipping costs unless the item was damaged or incorrect upon arrival.

Returns and Refunds for Virtual Services:

No Returns or Refunds: Due to the nature of our virtual services, we do not accept returns or provide refunds for any virtual date bookings.
Missed or Late Appointments: If you miss your scheduled virtual date or are late, this is considered your own responsibility, and no refunds or reschedules will be provided.
Connectivity Issues and Model No-Shows: If you are on time and ready for your call but experience WiFi connectivity issues, or if the model is not present or is late for the virtual booking, we will offer a complimentary reschedule for your session.

How to Initiate a Return:

Contact Us: Please reach out to our customer service team at admin@milfmuse.com to initiate a return. Provide your order number and details of the item you wish to return.
Return Authorization: Our team will provide you with a return authorization and instructions on how to send your item back to us.
Ship the Item: Send the item back to us using the shipping method of your choice. Be sure to keep the tracking information for your records.

Additional Information:

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately, and we will work to resolve the issue promptly, including providing a replacement or refund as necessary.
Exchange Policy: We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

We appreciate your understanding and cooperation. If you have any questions or need further assistance, please do not hesitate to contact our customer service team.

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